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Baruch Computing and Technology Center (BCTC)

I'm pleased to announce that CUNY/CIS is implementing a "Forgot Your Username or Password?" feature on the CUNY Portal login page.

This new enhancement will provide CUNY Portal users with immediate username retrieval as well as the ability to reset their password without having to retrieve it from email.

Users will still have the option to request a new password via email to
their known email address in the CUNY Portal. This solution will
provide immediate resolution for CUNY Portal forgotten username and/or password issues.


STEP 1: From the web page of, Click on “Forgot Your Username or Password? from the bottom left hand corner

Step 1

STEP 2:  Choose the first workflow: “Account and Password Reset”. 

Step 2

STEP 3:  User Validation, please insert your Last Name, Social Security Number and Date of Birth

Step 3

 STEP 4: User validation confirmation, confirm your information and click the confirm button

  Step 4


 STEP 5: Choose new password. Your username will be shown, please type in a new password in both required fields and click Save

Step 5

 STEP 6: Password successfully changed. Your password is now changed, please enter your username and your new password to log into the CUNY Portal.

Step 6